Excellent opportunity at the Donkey Sanctuary for a Supporter Data Analysis and Insight Manager

Supporter Data Analysis and Insight Manager

Donkey Sanctuary logo

Contract: Permanent

Salary: £31,825

Location: Sidmouth, Devon

Closing Date: 17th August 2018

The Donkey Sanctuary is one of the UK’s largest international animal welfare charities; currently supporting projects in over 35 countries worldwide.  We are working for a world where donkeys and mules live free from suffering, and their contribution to humanity is fully valued. We are achieving this by transforming the quality of life for donkeys, mules and people worldwide through greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships. 

We are now looking for an experienced Data Analyst to join our busy Marketing Communications Department. Reporting to the Data Manager, you will translate key charity supporter and operational data into meaningful and actionable insights, presenting the information in accessible and relevant formats to internal and external stakeholders, enhancing marketing communication activities. You will generate and provide monthly performance analysis and KPI reporting to meet the needs of key stakeholders across the Marketing Communications Directorate, and deliver bespoke supporter data analysis and forecasting models to inform a range of Fundraising Team direct marketing activities, including digital and television advertising.

Innovative and lateral thinking, you will possess excellent negotiation, networking, collaborative and problem solving skills, and will be a fluent and effective communicator. Demonstrable subject matter knowledge, together with proven experience of working within the charity sector, and of strategic planning and data analysis, is essential, as is a solid and proven knowledge of CRM databases, analysis and interpretation tools.

If you feel you have the qualifications, skills and experience to fulfill this varied and rewarding role, and would like to be part of the evolutional programme of change taking place within the charity, we would love to hear from you. Based in Sidmouth, Devon – “an area of outstanding natural beauty” – This is a full-time, permanent contract starting as soon as possible.

Closing date for applications: 12.30pm Friday 17 August 2018.

For further information about this role, including the full job description details, please download the Application Pack which can be found on our website.

The Donkey Sanctuary is a Disability Confident Employer.

New opportunity for a Supporter Data Analyst at Clic Sargent

Supporter Data Analyst

Clic Sargent Logo

Contract: Permanent

Salary: £31,108

Location: Bristol

Closing Date: 31st July 2018

Today, 11 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

About the role:

The purpose of this role is to support the successful implementation of the One Team One Target strategy through driving and delivering data-driven decision making across the Income & Engagement directorate. The Supporter Data Analyst will be responsible for designing and conducting a full cycle of analysis. Furthermore, this role will support development and implementation of data, information and insight strategies by working collaboratively with teams and supporting our analysis needs to drive income and engagement.

About you:

The ideal candidate will have proven experience of deriving actionable insights from large data sets to optimise supporter journeys, improve supporter targeting and drive engagement strategies. You should be comfortable with designing, planning and delivering insight, working with a wide variety of analytical tools and producing analytical models.  A confident approach with the ability to manage several different projects, prioritise and influence stakeholders to shape and inform strategy across the charity is essential.

What we offer:

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

For more information and how to apply CLICK HERE

This post is subject to a Disclosure and Barring Service (DBS) check.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

New contract opportunity at Mercy Corps Europe for a Fundraising Operations Manager

MCbrand_Logo_Horizontal (1)
Fundraising Operations Manager

Contract: 2-3 Months Fixed Term

Salary: Commensurate with experience

Location: Edinburgh

Closing Date: Sunday 29th July 2018

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps Europe (MCE) has grown rapidly both in terms of the volume of activity and its complexity. With offices in Edinburgh, London and Geneva, we now attract over £80m in income, and employ around 100 domestic and expatriate field team members. The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment. 

We are looking for an ambitious individual who can temporarily oversee and our well-established fundraising operations team and be responsible for:

  • High quality selections and analysis, and providing support for targeted mailings
  • Overseeing daily gift processing and acknowledgement
  • Having overall responsibility for database management ensuring integrity and compliance, updating processes as necessary.
  • Supporting the team when / where required to enhance and grow their role through efficiency gains and improving processes
  • Ensuring the team remain compliant with Fundraising Legislation and GDPR

The ideal candidate is an excellent verbal and written communicator with the ability to assimilate multiple sources of complex information and present them in a compelling manner, often working to tight deadlines.   A self-starter, able to deal with multiple priorities, the candidate will also have the ability to manage projects, work quickly but accurately, and develop strong relationships with colleagues. Team-working is highly valued as is a sense of humour.

The ideal candidate would also possess demonstrated experience with:

  • Minimum five years’ experience of managing a fundraising or similar CRM or relational database (with substantial volume of records and variety of interactions) for marketing, engagement and/or fundraising to input data, extract reports and conduct analysis. Experience of the Raiser’s Edge would be an advantage but is not essential
  • Comprehensive knowledge of, MS Excel, MS Access or other data manipulation packages.
  • Experience of managing and producing selection briefs, and running data segmentation and data selection for mailing, telemarketing and e-mail campaigns.
  • Experience of cleaning, manipulating and importing data to be used in mass market communications.
  • Solid experience of reporting on performance measures and the ability to interpret results and use this data to conduct direct marketing tests and learn from the outcomes.
  • Experience of providing training and support on a database
  • Detailed, practical knowledge and understanding of the Data Protection law.
  • Project management experience (desirable)
  • Experience of processing gifts and Gift Aid (desirable)

So if this sounds like you, we would love to hear from you! For more information and how to apply CLICK HERE

Please note that applicants must have the right to work in the UK to be eligible for this role.


Brilliant opportunity at Alzheimer’s Society for a Fundraising Selections Analyst

Fundraising Selections Analyst

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Contract: 1 year fixed term

Salary: £29,281 p.a.

Location: Tower Hill

Closing Date: 6th August 2018

Alzheimer’s Society is the UK’s leading support and research charity for people with dementia, their families and carers. There are 850,000 people with dementia in the UK with numbers set to rise to over 1 million by 2025.

By using the Faststats software, the Fundraising Selections Analyst will be expected to support our ambitious 5 year fundraising strategy by maximising the potential of our supporter database by providing clear, well-articulated targeted data selections and reporting and analysis to teams across the fundraising directorate. As a result of delivering selections and reporting, teams will be able to attain their fundraising targets and understand some of the key factors that led to the final campaign results and improve the value of the supporters whom they recruit.

We are looking for an exceptional individual with experience of working on large excel spreadsheets or targeted data selections. A strategic outlook together with the ability to plan and execute tasks according to strict routines and deadlines is also desirable.

As dementia becomes top of the health agenda now is the time to join a talented team that is passionate about delivering insight to benefit our customers and passionate about defeating dementia.

For further information CLICK HERE, alternatively contact or
telephone 020 7423 5107.

Exciting new role at WWF for an Insight Executive (Analysis)

Insight Executive (Analysis)


Contract: Permanent

Salary: (C) £25,000 +benefits

Location: Woking, Surrey

Closing Date: 15th July 2018


Insight Executive – The Role 

As a member of our Insight and Analysis team you will help bring our organisation closer to our supporters and the broader public by providing strategic and tactical insight to help unlock the potential as well as drive impactful delivery of our audience engagement.

Working closely with members of our marketing and campaigns teams you will deliver analysis on supporter engagement from our CRM database to support the design and evaluation of our marketing and supporter outreach activities. You will run analysis and providing insight that helps us to deliver a more bespoke experience for our supporters to meet their needs. We will look to you to help ensure we place supporters at the forefront of our thinking and planning.

Day-to-day you will support the delivery of our key analysis projects, including segmentation projects and models. You will influence the success of campaigns by sharing and embedding previous learnings, testing new approaches, and evaluating performance. You will also help improve campaign targeting by providing insight to inform strategy and planning. You will produce regular reports, help drive innovation and identify ways to deliver our analysis in quicker and more inspiring ways.

Insight Executive – Requirement

Of graduate calibre you will have a numerical or analytical background and be used to finding, interpreting and reporting key insights from a range of data sources. You must have experience of delivering data-led insights in a range of formats too.

Calm under pressure you will possess good communication skills, an eye for detail and the ability to multi-task. You will also be an effective project manager.

An understanding of relational database structures and reporting as well as knowledge of Microsoft Access or SQL Server would be an advantage.

Who are we?

WWF believes in a future where people and nature thrive.

Best known as the world’s leading conservation body, we’ve seen first-hand how wildlife, the environment and human activity are all interlinked.

That’s why our passion for safeguarding the natural world has to be backed up by other environmental action – tackling the global threat of climate change (through our big global campaigns like Earth Hour) and helping people to change the way they live to ease pressure on natural resources.

WWF is at the heart of global activities in all these areas. We have teams of highly skilled professionals working with governments, businesses and communities here in the UK and around the world.

Insight Executive – How To Apply

Please visit our website via this link and complete the online registration and submit a copy of your up to date CV with cover letter highlighting why you are interested in this role and why you believe you are suited for the role.

Closing Date : 15/07/2018

At WWF-UK we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits to encourage a work life balance.


The Microsoft Excel for Data Analysis and Reporting course has a new MANCHESTER date

Microsoft Excel for Data Analysis and Reporting (intermediate level)
Date: Thursday 12th July 2018
Location: St John Ambulance, St John House, Crossley Road, Heaton Chapel, Stockport SK4 5BF
Cost: IoF Individual Member £175, Charity Individual £195
Trainers: Victoria Barham


In this one day course Victoria will introduce you to Excel functionality that is fundamental when analysing and presenting data in Excel. Using relevant examples, you will leave with actionable learnings that you can implement to save time and to make your Excel spreadsheets more flexible and visual.

This is a practical course suitable for those who are familiar with basic Excel functionality but keen to learn more to enhance their work, for example Analysts, Campaign Managers and Database Administrators.

Attendees will need to bring their own laptop with Excel (preferably Windows, with Excel 2010 or later) installed.  Sample data and all course material will be provided on the day by the course trainer.


Essential Functions and Formulas

There are functions and formulas that are essential when analysing and summarising data in Excel. Using hands on experience of working with charity data for over 9 years, Victoria will cover the functions and formulas that are essential when analysing and summarising data in Excel.  These will include using named ranges, sorting, filtering, functions for text manipulation, working with date variables, logical functions such as IF / AND / OR / SUMIF / COUNTIF, and LOOKUP functions.

Excel Charting

Visualising your data in chart form can be a useful way to identify trends and engage your audience. In this session you will learn how to create attractive and relevant charts.

An Introduction to PivotTables

PivotTables are a powerful feature within Excel that allow the user to summarise large datasets with ease. In this session Victoria will introduce you to PivotTables, showing you how to summarise, present and explore complex data with them. 

This is a practical course suitable for those who are familiar with basic Excel functionality but keen to learn more to enhance their work.

What people are saying about it:

“Extremely useful day, looking forward to applying the things I learnt in my job role”

This course was run at a very good pace and Victoria is a very patient and attentive trainer”

Victoria Barham

Victoria has enjoyed many years working within analytical roles, including over 12 years within the Charity Sector. Victoria provides freelance analytical support with clients including DM Insight, PDSA, Tree Aid, Birmingham Children’s Hospital, Noah’s Ark Children’s Hospice, Marie Curie and The Christie Charity with projects including data preparation and exploration, Campaign targeting, selection, and analysis, RFV analysis, Forecasting models, Lifetime Value analysis, FastStats Excelsior Reporting and Predictive Modelling. Victoria can also provide bespoke Excel training courses and is also an accredited trainer in FastStats Discoverer and Excelsior.

Previous winner Comic Relief with Data Talk, shares how winning an Insight Award has meant recognition, greater investment and support.

The entry deadline has been extended until 20th March for the Insight in Fundraising Awards 2014 so there’s still time to nominate!  As a little motivation, we’ve asked another past winner, Comic Relief and Data Talk, about the impact of winning an Insight Award.

Speaking of winning the Innovation Award as last year’s Insight in Fundraising Awards, Tim Drye, Director at Data Talk, shares his take on how winning and the subsequent recognition has made a difference.  He says:

“Winning the Innovation Award has made a huge difference internally at Comic Relief.

It has meant that what they were achieving in terms of recruiting more donors and increasing income was validated.  And this ultimately meant that more investment could be given to future ideas and plans.

It gave the work much more recognition, for both the team internally and the organisation externally within the sector.  In turn the CRM manager at Comic Relief was able to get support from other departments, which was really positive for moving forward as an organisation.”

Can you imagine how winning could benefit your organisation?  So come on, look again at your best work, your clients, and your superstars to see if you too could be a winner, there’s still time if you act fast.   

There’s still time – nominate now!

Becoming an award winning organisation can do wonders for your reputation, most clients and new business prospects notice and recognise the endorsement of an award for your work.  It gives you stand out. 

But it can also do wonders for your organisation internally beyond an immediate morale booster.  It gives your team recognition, bolstering internal profile and importantly getting you noticed at board/trustee level.  The sudden limelight can build awareness of the potential of data insight, making it a great enabler between teams and departments.   

It’s wonderful to hear how the Insight in Fundraising Awards can have impact, how winning can help demystify the world of Data Analytics, where so often the magic your team provides to the fundraising or marketing team is either taken for granted or considered a misunderstood mystery.  This year it could be you…but only if you enter.

It’s easy and free to enter before the deadline 20th March.  Check out our How To Enter guide for step by step help or if you have questions you can contact Jenny Turner at


Previous winner UNICEF UK, shares how winning an Insight Award has benefited people, networks and strategic fundraising.

To encourage all you fundraising and data folk to enter your work and superstars for the Insight in Fundraising Awards 2014 (there’s still time!) we’d like to share with you some wonderful insight of our own – the impact of winning an Insight Award for UNICEF UK.

You really don’t need us to tell you that becoming an award winning organisation can do wonders for your reputation, whether as a charity leading the field or as a supplier that most clients and new business prospects notice. It gives you stand out. 

But it can also do wonders for your organisation internally beyond an immediate morale booster.  It gives your team recognition, bolstering internal profile and importantly getting you noticed at board/trustee level.  The sudden limelight can build awareness of the potential of data insight, making it a great enabler between teams and departments.    

Here, speaking of winning the Digital Award as last year’s Insight in Fundraising Awards, Dan Prebble, Digital Analyst at UNICEF UK shares with us his thoughts on how winning has made a difference.  He says:

“Winning the Digital Award last year was an amazing experience, it gave us the opportunity to meet other professionals in our field and to hear their success stories. We’re happy to share our learnings and we found that others were happy to do the same; and for this reason alone I would say to anyone considering entering the awards that they will get so much out of being a part of this event.

Winning the award has since opened up networks for us to expand our knowledge within the digital arena. This is the first award we’ve won for our digital work and it enables us to show people that digital analytics can stand alone as a viable fundraising income stream in its own right.

We’ve made significant investment in digital recently and by winning this award we can see more than ever that the investment has been worth it.  And our team is so proud that we won the award; it’s sitting on my desk and is a great conversation starter for anyone who walks past.”

It’s wonderful to hear how the Insight in Fundraising Awards can have direct impact. Winning really can help demystify the world of Data Analytics, where so often the magic your team provides to the fundraising or marketing team is either taken for granted or considered a misunderstood mystery.  This year it could be you…but only if you enter.

There’s still time to make your nominations!

It’s easy and free to enter before the deadline 20th March.  Check out our How To Enter guide for step by step help or if you have questions you can contact Jenny Turner at


A message from Jim Baggett – which category is your fit?

Hello fellow analysts, data teams and insight specialists, I want to draw your attention to 2014’s Insight in Fundraising Awards!

We all know how important it is to stay sharp and creative in contemporary fundraising. Every year the stakes inevitably increase, and these awards effectively provide a snapshot of the best practice and professionalism in our field.

This is my opportunity to encourage you to think about the great things that you and your teams have achieved in the past year, so that you can grasp the opportunity to win one of our coveted gongs. I also have to persuade you that entering for an award is about more than just having a great night out!

It’s really important that your awards nominations reflect the best work being done right now, so if you are proud of specific work you’ve done in the past 12 months, this is the place to put it up for due recognition by your peers.

As a past winner I can vouch for the efficacious effect that these awards can have; it’s a great morale booster for your team and a fantastic testimonial for your clients.

For this year, we’ve revamped the awards, adding several exciting new categories – there are now 12 in total including the IoF National Award for Best Use of Insight.  We’ve revised the entry forms and provided a ‘How To Enter’ guide, it couldn’t be easier to enter so there’s really no excuse!

Let’s make the 2014 Insight in Fundraising Awards the best yet!

Jim Baggett is MD of Wood For Trees and awards sub-committee lead for the IoF Insight in Fundraising SIG.

**** NOMINATIONS NOW OPEN **** for the Insight in Fundraising Awards 2014

Deadline Extended:  5pm Thursday 20th March 2014

Making a nomination is easy and free of charge, and you can enter as many categories as you wish.

Just think of the insight and influence that great data analysis can bring to fundraising; the innovation, the campaigns and fundraising successes, the teams and individuals around you that deserve recognition – there’s sure to be an awards category to suit!


Simply click through to our Nomination Page and select the category you wish to enter.

Be sure to pay special attention to the Nomination Criteria before filling out your nomination form.

When you are ready, click on the ‘nominate’ button next to the appropriate category and simply fill out the online form.  The online forms can time out so it’s a good idea to collate your nomination text before copying and pasting into the online form boxes.  Be sure to complete ALL of the requested information and explain clearly why your nomination deserves to win.

All award nominations will be judged against the three key criteria:

«    Insight             «    Innovation             «    Impact


Make sure your nomination is sent by 20th March 2014.


What happens next?
Once we have received your nomination you will receive a confirmation of receipt by email.

Your entry form(s) will then be reviewed by the judging panel in March.

All shortlisted entries will be notified in April.

The winners will be announced at the IoF Insight in Fundraising Awards ceremony and celebratory dinner held in London in June 2014.

We wish you the best of luck with your nominations.