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Great opportunity for Marketing CRM and Data Delivery Analyst

Marketing CRM and Data Delivery AnalystA4_corporate_logo_horizontal_RGB_web

Contract: Permanent

Salary: £31,000 – £38,000 (inc London weighting)

Location: London

Closing Date: 20th October 2019

Could you develop marketing data selections to help us communicate the great work we do?

We are looking for a Marketing CRM and Data Delivery Analyst to sit within the Marketing CRM and Data Delivery team. In this role, you will be involved in developing and managing hundreds of campaign data selections per year, as well as supporting testing and ensuring documentation of campaign selections is accurate and up-to-date. Working alongside the wider Fundraising and Supporter Engagement directorate, you will ensure we communicate appropriately and effectively to our supporters about the work of the British Red Cross and the value of their contributions. Making a difference, one penny at a time.

The role of Marketing CRM and Data Delivery Analyst sits within the Marketing CRM and Data Delivery team; this is a sub team of the Business Intelligence and Analytics team. Our fundraising teams find ways to connect with our supporters. By shaping and adapting innovative fundraising strategies, we can help the British Red Cross grow in an ever changing, fast-paced world, and meet our ambitious plans for the future. We’re a diverse team who never forgets that every penny raised could go to saving the life of someone in crisis.

This role might be for you if:

You’ve got proven experience using a marketing automation tool (e.g. SAS Customer Intelligence, Unica, FastStats, Salesforce Marketing Cloud)

You can design and deliver – you’ve been involved in the implementation of marketing data selections and ensuring quality and compliance to agreed business rules

You’re a great communicator – you’re comfortable liaising with internal stakeholders as well as external agencies to achieve objectives.

You’re organised – you’re excited by working in a reactive team, being able to manage different tasks with multiple moving parts.

For more information and how to apply CLICK HERE

Closing date for applications is (23:59), Sunday 20th October 2019.

We offer multiple staff benefits, these include:

36 days holiday (including Bank Holidays)

Option to buy an extra 5 days annual leave

Up to 6% contributory pension

Flexible working policy

A little bit more about us:

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we’re looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion or belief, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be yourself at work, and feel you’re in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in – British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

Great job at a world-class University

Database & Reporting AnalystUCL logo -small use blk

Contract: Permanent

Salary: £35,965 – £43,470 per annum

Location: London, WC1H 9BT

Closing Date: Wednesday 16th October 2019

This is your chance to play a pivotal role in delivering our Campaign. As Database and Reporting Analyst you will help us put our systems and data to best possible use as we work towards our target by:

  • Creating dynamic, engaging reports that drive operational and strategic decisions
  • Completing complex imports and delivering segmented selections for communications
  • Becoming a champion for our CRM suite, providing excellent support to colleagues across the office as well as troubleshooting system issues.

Duties and Responsibilities

UCL is London’s Global University with ideas and discoveries that are shaping the future, improving lives and having a massive global impact. In September 2016 UCL launched ‘It’s All Academic’, our bold new global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions. At the end of August 2019 we are delighted to have raised more than £525m towards our target.

There has never been a more exciting time to join our Advancement office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

This is your chance to play a pivotal role in delivering our Campaign. As Database and Reporting Analyst you will help us put our systems and data to best possible use as we work towards our target by:

  • Creating dynamic, engaging reports that drive operational and strategic decisions
  • Completing complex imports and delivering segmented selections for communications
  • Becoming a champion for our CRM suite, providing excellent support to colleagues across the office as well as troubleshooting system issues
  • Driving improvement of our systems and processes through a variety of data related projects.

Key requirements

The ideal candidate will have a strong technical aptitude for all things data related. You will be comfortable working with large data sets, most likely using software and technology beyond Excel (relational databases, SQL/Oracle, Power BI, Tableau etc). Experience of working with large CRMs in a marketing/fundraising context and use of BI reporting tools is highly desirable but there is scope for training a candidate with strong, core data skills and the ability to learn new systems and tools quickly. 

Further Details

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. We also value mutual respect and collaboration, and have a strong customer-service ethic.  Expectations are high and we work hard, but therewards are huge.

UCL is an outstanding place to work. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. Working with some of the greatest intellects in the world, you will also be entitled to a generous pension scheme and holiday allowance.

For full information about the role, UCLs fantastic benefits and details of how to apply click here

Diabetes UK are looking for an Insight Analyst…

Insight AnalystDiabetesUK_NewLogo

Contract: Permanent

Salary: £30,540 – £35,000

Location: Flexible

Closing Date: 20th October 2019

We are looking for an Insight Analyst to work at Diabetes UK. This key role in the Engagement and Fundraising Directorate has a significant impact on the work we do and how we engage with supporters and customers. This role will ensure that we fully use insight and analysis by sharing insight in different ways, from dashboards and visualisations through to written reports and oral presentations.

This is an exciting time at Diabetes UK, as we work to develop our 2020-25 strategy. We know that becoming a more pro-active, data-driven organisation is key to achieving our ambitions and this role will play a key part of helping us drive the change we want to see. This role would suit someone who is passionate about the role data and insight can play in driving improvement, who embraces and champions change, and who can balance reactive demands with work towards a long term vision.  

The ideal candidate will have a strong understanding of data and experience in providing high quality insight and analysis to a variety of teams.

For more information and how to apply CLICK HERE

 

Great role for a Senior Insight & Analysis Manager at Diabetes UK

Senior Insight & Analysis ManagerDiabetesUK_NewLogo

Contract: Permanent

Salary: £44,679 – £48,000

Location: Whitechapel, London

Closing Date: 15th October 2019

We are looking for a Senior Manager to lead our approach to Insight and Analysis at Diabetes UK. This key role in the Engagement and Fundraising Directorate has a significant impact on the work we do and how we engage with supporters and customers. This role will ensure that we fully use insight and analysis to help shape decisions and investments, helping us deliver our organisational outcomes.

This is an exciting time at Diabetes UK, as we work to develop our 2020-25 strategy. We know that becoming a more pro-active, data-driven organisation is key to achieving our ambitions and this role will play a key part of helping us drive the change we want to see. This role would suit someone who is passionate about the role data and insight can play in driving improvement, who embraces and champions change, and who can balance reactive demands with work towards a long term vision.  

Leading a team of specialist customer and data analysts, you will help us transform how we use insight and analysis at Diabetes UK. From feedback and knowledge of our customers, to evaluation of our engagement activities, you will help us embed insight in everything we do. Working to support the delivery of our Data Strategy, you will help us maximise our insight, as well as ensuring we are reach more of our target audiences and that they have an excellent experience with us.

The ideal candidate will have a strong understanding of data and delivering impactful insight through a range of quantitative and qualitative analysis. Experience of embedding an insight led approach to marketing activities is essential, as is strong experience of managing and supporting a multi-purpose team.

For more information and how to apply, CLICK HERE

 

CLIC Sargent are looking for an Insight Manager

Insight ManagerCS logo final

Contract: Permanent

Salary: £34,512

Location: Bristol

Closing Date: 11th October 2019

Interviews: 18th October 2019 (Bristol)

Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

Pop star, astronaut, ninja. So you might not be doing the job you wanted when you were young, but being an Insight Manager to help young lives against cancer could be the next best thing.

Leading a team of analyst legends, you’ll partner with departments across CLIC Sargent with analysis and insight expertise, being clear about how evidence and insight can answer key business questions, like how do we get our supporters to stay longer, do more and give more.  

You’ll have experience of leading data, analysis or insight teams and be able to demonstrate how you led them to great things. You’ll boast a range of skills, but not boast about it. You’ll be able to sniff out nice to have (but unnecessary) insight from that which can really change how an organisation thinks. You’ll be a numbers person who can forecast accurately, build propensity models and structure quant analysis.

You will set yourself extremely high standards and be a master in taking your colleagues – both in your team and across the charity – with you. Most important of all is a passion for your work and for our fight for young lives against cancer.

What we offer:

In return we offer a competitive salary, impressive benefits, tea, cake and the opportunity to be part of one of the most exciting charities around. We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. This post is subject to a Disclosure and Barring Service check.

For more information and how to apply CLICK HERE

LSE is looking for a Head of Systems and Data

Head of Systems & Datalse-logo

Contract: 2 year fixed 

Salary: £54,356 to £62,939 pa inclusive with potential to progress to £69,744 pa inclusive of London allowance

Location: London, WC2B

Closing date: 18th September 2019

Can you help us to implement Salesforce for our fundraising and global engagement programme whilst also managing a programme of business-as-usual support?

The London School of Economics and Political Science (LSE) is one of the most prestigious institutions of higher learning and research in the world, Founded in 1895, LSE counts 18 Nobel prize winners among its alumni and staff.

Join us as we enter an exciting period for philanthropy and global engagement. We have a dynamic and high-profile Director, Dame Minouche Shafik; a new strategy, LSE 2030, to provide direction for our engagement efforts; an ambitious campaign in the planning stages; and a growing, talented team.

We are looking for an experienced CRM professional to manage the systems and data which underpin our ambitious fundraising and engagement plans. The role will also be responsible for leading a Salesforce implementation as part of a campus-wide CRM project, developing a strategy for systems and data for our forthcoming campaign, leading on GDPR compliance, and for delivering a high-level of support to our users.

You will have experience of a similar role, ideally in a university or charity context and will have been involved in a CRM implementation project before. You will have experience of programme management and business analysis as well as providing excellent support to users. You will also have a good working knowledge of data protection legislation as it relates to fundraising and marketing.

In return we offer an occupational pension, generous annual leave, training and development opportunities and a fun and engaging working environment.

For further information and how to apply CLICK HERE

Insight in Fundraising Conference tickets available now!

Insight in Fundraising logo_Eventbrite

You can now reserve your place at the Insight in Fundraising 10th Anniversary Conference by clicking this link. Don’t forget that you can also take advantage of our 3 tickets for the price of 2 offer by entering the code 3for2 at the checkout!

The Children’s Society are looking for a Senior Insight Analyst…

Senior Insight AnalystThe Children's Society - Key line logo - on white

Contract: Permanent

Salary: £39,590 – £42,450

Location: Old Street, London

Closing Date: 23rd September 2019

Working in collaboration with all functions across the organisation, this person will build new and maintain existing models that generate robust insight to drive supporter engagement across our three main areas of focus – time, money and voice. This person will bring BI and quantitative modelling skills to develop data reports and models that draw upon internal and external data to enable a supporter-led approach to marketing, volunteering, fundraising and campaigning. The role will contribute to the upskilling of staff across the organisation by designing and delivering bespoke training courses in analytics and Power BI. The position holder is central to the success of The Children’s Societies innovative Supporter Plan, strengthening its supporter insight function and playing a key role in informing future direction and recruitment.

Key Activities:

1)   Building sustainable reports and models that inform income generation

Responsibilities include:

  • Ensuring robust support insight drives the Supporter Plan, and the strategic communication plan.
  • Building and maintaining a suite of Power BI reports used for decision-making at all levels of the organisation
  • Building logistic regression-based Lifetime Value models of our key supporter audiences
  • Building, maintaining and improving existing propensity models of our key supporter audiences
  • Building reports that generate data required for the Supporter Impact & Income monthly performance report
  • Building activity and income reports that evaluate supporter-facing activities
  • Key audience profiling, including developing reports that track supporter journey’s
  • Applying insight to ensure the accuracy of our organisational reforecasting tool FORT
  • Upskilling staff to run reports, analyse data to learn and action findings. This includes running core training sessions to build expertise in using software and sustaining models, and facilitating data-driven reviews of key fundraising campaigns

2)   Co-ordinating supporter insight initiatives 

Responsibilities include:

  • Co-ordinating insight expertise and knowledge that exists within other teams, including:
    • Supporter Services
    • Data Services Officers (Marketing, Communications, and Insight)
    • Supporter Services
  • Leading on the reporting and analysis work strand of a project embedding a new supporter segmentation
  • Leading on the insight requirements architecture for the transition to our new e-CRM
  • Managing and delivering a suite of training based on analytics, excel, Power BI and database management

3)   Commissioning external qualitative insight research

Responsibilities include:

  • Effectively utilising a qualitative insight research budget to complement knowledge gained through quantitative modelling, including attitudinal research
  • Managing externally commissioned work to ensure that it is completed to a high standard and on time
  • Ensuring, where applicable, that key analysis projects are informed by both quantitative and qualitative research

4)   Establishing the organisation’s reputation in the sector around supporter insight

Responsibilities include:

  • Present at external conferences
  • Represent the organisation on sector groups
  • Actively develop external partnerships that support the function to deliver on its aims, including seeking potential income streams and pro bono resources
  • Proactively support and collaborate with the Evidence & Impact Director and the other two teams within the Evidence & Impact function – Performance & Analysis, and Evidence & Evaluation

For the full job description and how to apply, CLICK HERE

Autumn 2019 Training Courses Announced

Insight in Fundraising logo_EventbriteWe are delighted to announce the first of our Autumn 2019 Training Schedule – check out the details here and keep an eye out for further announcements!

 

Great role for a Communications Planning and Analysis Lead at Greenpeace

Communications Planning and Analysis LeadGREENPEACE

Contract: Up  to 12 Month fixed term

Salary: £38,424 to £44,664

Location: Islington, London

Closing Date: 9am Wednesday 28th August 2019

Are you an experienced and creative communications or marketing professional, looking for a new challenge within a world-famous environmental organisation?

 

Here at Greenpeace, we are looking for a Communications Planning and Analysis Lead

to play an integral part in engaging our 1 million+ base of active supporters.

 

Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enables us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

 

About this opportunity:

 

The role consists of three key elements: communications planning, the building of high quality supporter journeys, and testing and analysis of our supporter engagement. You will ensure that our supporters receive the right message, at the right time, and in the right format, in relation to where our supporters are in their ‘journey’ with Greenpeace, and in line with our organisational, audience, and channel strategies. 

 

You will work with colleagues to oversee a cross organisational view of supporter communications across our campaigning, volunteering and fundraising activities, facilitating the planning process to ensure that supporters receive the right volume of content according to their preferences and organisational needs. You will play a pivotal role in integrating communication and engagement plans between key departments, particularly fundraising and digital mobilisation. 

 

You will help us become more supporter focused by testing segmentation approaches and working across teams to plan, implement and evaluate multi-channel journeys for priority audiences to deliver cross-organisational objectives. You will carry out analysis of supporter behaviour, producing recommendations to teams producing communications to increase their impact and relevance. You will also lead the communications testing process, ensuring that ongoing improvements to supporter communications occur as a result. 

 

Requirements

You will have strong experience around communications planning, with a particular focus on email and social marketing. You will be able to implement organisational strategy around communications, ensuring that both individual communications and the overall balance of supporter engagement aligns with our Email and Social Strategies. You will be experienced in designing, testing and implementing supporter journeys, with an awareness and understanding of industry research and best practices for this area.

 

Since different teams and departments are involved in the process of generating and sending content, you will be adept at influencing and collaborating with cross departmental teams and able to get on with a wide variety of internal stakeholders and to effectively manage these relationships through strong communication skills. Previous experience of fundraising or direct marketing campaigns would be an advantage.

 

You will also be comfortable producing a wide range of analysis, including on communications and audience profiling and user segmentation, and experienced in carrying out systematic testing and optimisation on communications. You will need to use your strong communications skills to ensure full understanding of colleagues’ needs through a requirements gathering and briefing process, getting ‘under the skin’ of requests to find out what teams really need and can make happen, and presenting findings back in an engaging and inspiring manner.

For more information and how to apply CLICK HERE: