Exciting opportunity for an Associate PSP Officer (Analysis and Research)

Associate PSP Officer (Analysis & Research)


Contract: Fixed Term

Salary: P2 grade, based on UN salary scale

Location: Copenhagen, Denmark

Closing Date: 14th May 2018

UNHCR works to protect refugees and other displaced people across the globe. The work is diverse, highly challenging and requires committed, responsive and flexible staff with a high degree of motivation and professional skill. In a context of growing humanitarian needs and pressured public budgets, UNHCR is increasing the level of resources it raises from Individual donors, corporate partners and foundations.

Within Private Sector and Partnership (PSP), the Data Analysis Team sits in the Strategy and Marketing Section and provides strategic and technical support to embed IG excellence in national & regional IG programmes and ensure that PSP achieves high IG revenue growth in the coming years at an optimal level of performance. The Associate PSP Officer (Analysis & Research) will operate in a context where the Data Analysis Team is developing a number of key projects aiming at improving PSP level of insight into fundraising performance and identifying fundraising opportunities to build stronger PSP IG operations.

From a technical point of view, the success of projects in which the Associate PSP Officer (Analysis & Research) will be involved in, will highly depend on the quality of the data feeding into the analysis, the improvement of systems and processes in place to transform raw data into fundraising information, and the team¿s capacity to formulate and disseminate actionable findings at global and national levels.


Accountability (key results that will be achieved)

- PSP level of insight into fundraising performance is improved thus better fundraising opportunities identified.

- Accuracy of PSP data collected and analysed is ensured and data quality, systems and processes improved.

Responsibility (process and functions undertaken to achieve results)

- Contribute to development of methodologies for using data analytics tools; creation and management of standard reporting, visualizations, dashboards to illustrate findings. Create and maintain data and system documentation as needed.

- Integrate multiple systems, data sets and perform statistical analysis to provide new insights. Proactively identify opportunities for process and reporting efficiencies. Create and modify reports using Microsoft Excel, Microsoft SQL and other data aggregating tools.

- Support LTV analysis project, with a focus on data consistency across markets and being responsible for the data supply and validation process. Co-ordinate the UNHCR data analyst network to ensure data insights are shared, and that best practice data management and analysis is implemented.

- Contribute to inter-agency benchmarking projects (i.e. Peer Review) and dissemination of key findings. 

Authority (decisions made in executing responsibilities and to achieve results)

- Decide on the collection of data to monitor performance of fundraising programs and techniques.

- Decide on tools and processes relevant to collect and manage data in a secured and efficient manner.

- Decide on the presentation and dissemination of analysis conducted.


- Undergraduate degree (equivalent of a BA/BS) plus at least 3 years previous relevant work experience involving extensive use of database systems. Graduate degree (equivalent of a Masters) plus 2 years or Doctorate degree (equivalent of a PhD) plus 1 year of previous relevant work experience may also be accepted.

- In-depth knowledge and proven experience in fundraising analysis and performance evaluation at operational and management levels used to drive marketing annual and long term strategy and investments is required.

- Proven track records in developing and implementing database-driven analysis systems with experience in integrating multiple data sources and database query.

- Very good knowledge of quantitative data analysis software (Excel proficiency required; Microsoft SQL, Visual Basic, R or Python); and common BI and visualisations tools (FastStats, Power BI).

- Experience in an international non-profit organization or global company developing business on multiple markets, and involvement in benchmarking across products and markets.

- Excellent knowledge of English.


- Excellent analytical and conceptual skills and strong communication and presentation skills (both verbal and written).

- Knowledge of Microsoft Azure services and experience with Sales Force NPSP in terms of data extraction and integration with other database systems.

- In-depth understanding and intuition of the strategic implications of fundraising metrics and data.

Additional  Information

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity

For more information and how to apply CLICK HERE

Great role for a Database Assistant at PETA

Database Assistant


Contract: Permanent

Salary: Competitive

Location: London

Closing Date: N/A


Position Objective:

To assist in the operation and maintenance of PETA and its affiliates’ membership data-entry and supporter-care programmes

  • Assist in the management of Raiser’s Edge databases
  • Help maintain accurate, consistent, and reliable information about supporters for fundraising and relationship-development purposes
  • Assist with data-hygiene processes
  • Work with Development Department staff members to make necessary changes to data processing, coding, and analysis for new fundraising projects
  • Assist with the transactional elements of the committed-giving programmes, including Direct Debit claims, standing orders, Payroll Giving, and Gift Aid claims
  • Help import and export data to and from external suppliers
  • Support the finance team with reconciliation of income
  • Assist with collating, analysing, and presenting data about donor programmes methodically and accurately, and help communicate technical information to non-technical staff
  • Assist with data segmentation to support direct mail, online, and other fundraising programmes
  • Pull custom reports from Raiser’s Edge as requested by fundraising staff
  • Develop and oversee standard operating procedures for supporter-care systems to ensure the highest level of customer service is given to supporters
  • Train new members of staff on database functions as required
  • Perform any other duties assigned by the supervisor


  • Experience in direct marketing analytics
  • Good Raiser’s Edge skills (or experience with a similar CRM)
  • Experience of working in a direct marketing team
  • Knowledge of direct marketing techniques and data segmentation
  • Ability to collate, analyse, and present data methodically and accurately
  • Experience of supporting large contact management databases
  • Demonstrated excellent organisational skills and attention to detail
  • Demonstrated excellent written and verbal communication skills
  • Commitment to the objectives of the organisation

Please note that all candidates must have eligibility to work in the UK

To apply for this position, please e-mail your CV, covering letter, and your responses to the following questions to our recruitment team at

  • What interests you most about the work we do here at PETA?
  • Vegan outreach and helping people to go vegan is at core of everything we do at PETA. Briefly detail your personal experiences with advocating a vegan or vegetarian lifestyle.Lon
  • Please read through the PETA US statement on euthanasia: What is your response?
  • Explain how your communication and organisational skills have benefitted you professionally, in the recent past.
  • Briefly describe why working at PETA would be more than “just a job”.
  • What are your salary requirements?



Fab new role for Prospect Researcher & Analyst at University of Sheffield…

Prospect Researcher & Analyst


Contract: Permanent

Salary: £21,585 to £24,983 per annum (pro-rata), with potential to progress to £27,285

Location: Sheffield, South Yorkshire

Closing Date: 30th April 2018 

Do you love researching and analysing data? How about applying this passion in an award-winning team in one of the best workplaces in the UK?

You will join the Prospect and Insight Team within the Development, Alumni Relations and Events Department (DARE). The team won an Insight in Fundraising Award for Most Powerful Insight Using Innovative Methods of Data Analysis and we are looking for someone with the ambition to help the team grow in impact and reputation. As a Department DARE is at an exciting point in its journey as the University scales up its ambitions to secure philanthropic support in both donations and volunteer time. We are looking for individuals who thrive in a collaborative environment and who strive for excellence.

Data has strategic value. Your research will enrich the conversations our fundraisers, alumni relations colleagues and senior management have with our University’s alumni, donors and friends. The research will empower our staff to build relationships with members of our global alumni community and help secure philanthropic support for the University in ways that make a real difference to Learning and Teaching, the Student Experience and to Research. Since it was established in 2002 DARE has established links with 170,000 alumni and raised nearly £50 million in donations.

Your duties are varied and may include analysing quantitative data to predict which alumni are likely to donate, identifying alumni to volunteer in an advisory role, creating bios for guests attending a dinner event, or compiling a report on a charitable foundation’s previous giving and any existing links to the University.

We are looking for a highly accurate and analytical individual with experience of quantitative data analysis who is curious and motivated to ensure that the research and analysis is acted upon and has an impact. You will have the skills to locate and to link relevant data from a variety of sources and to synthesize the information into reports that you present with confidence for different audiences in ways that non-data specialists can understand. You will have excellent time management skills, working effectively and flexibly both independently and as a team player. You will also have experience of prospect research within a fundraising organization or in an enquiry-driven research or information unit within a business setting.

You can view the full job description and other supporting documentation on our website.

Only a matter of hours to go…

…to submit your entry for the Insight in Fundraising Awards 2018! Even if you hadn’t considered entering before now, we’ve made it simple and quick to complete the entry form. So what are you waiting for? Entries close at 6pm TODAY!

Don’t miss out on a chance to scoop one of our prestigious trophies – don’t delay, enter NOW!

The clock is ticking…

…and there are now only 2 days left to enter the 2018 Insight in Fundraising Awards!

Not only do we have a wide range of categories to choose from, entering couldn’t be simpler – and it’s FREE! All you have to do is CLICK HERE to go through to our entry site, where you’ll find all the categories and entry criteria. Fill in the short one page entry form with the details of your project, upload your supporting materials and voila!

Our previous winners Rachel Kelly from Parkinson’s and Stacey Wood from Clic Sargent have already vouched for what wining an award has done for them and their teams; and how the recognition has given their work greater credibility within their organisations. Now it’s your turn…

The final deadline for entries is TOMORROW at 6pm so what are you waiting for enter today!

Tickets are now on sale for the fabulous Gala Dinner on 20th June at the amazing Royal Institute of British Architects in central London. For a limited period we’re offering a 10% discount on Early Bird Tickets – simply CLICK HERE to reserve your place!

New role for a Data Manager at Cat’s Protection

Data Manager

cats protection_logotag_web_top

Contract: Permanent

Salary: £39,092

Location: Haywards Heath, Sussex (or home based)

Closing Date: 22nd April 2018

In the UK there are over seven million cats. Cats Protection is the organisation dedicated to helping, rescuing, re-homing and supporting cats. With 34 adoption centres and 250 volunteer-run branches, we help around 190,000 cats and kittens each year. The Data Direct and Digital Marketing teams will generate £18M for Cats Protection this year, through fundraising, membership and gaming products across all online and offline channels. To reach this target the team are expanding and have a number of new roles to recruit. This is one of the new roles, and other roles within the team may be found on our careers site.  

Managing a team of three and a £150,000 annual expenditure budget, you will ensure that all operational data work and requests are dealt with to agreed levels of service and customer satisfaction and CP policies, to allow fundraising teams to develop compliant, sustainable income streams for the charity.  

A full job description and person specification is available once you begin to complete your application, and your responsibilities will include:  

– managing various agencies regarding data import, export, cleansing and analysis  
– leading on reporting and insight for fundraising teams to inform future decision making  
– being the champion for data and supporting fundraising and other teams in the use of CP’s CRM system  
– leading, line managing and developing the Data team and ensuring individual motivation and job satisfaction by providing ongoing training and development opportunities  
– mitigating reputation risk for Cats Protection by adopting and ensuring adherence to the various Codes of Conduct and legislation relevant to the role  
– ensuring that Data Digital and Direct Marketing teams procedures are fully documented and adhered to  
– leading on data management best practice, data quality standards, security, data protection, data hygiene, import and export routines, data selections, use of predictive modelling, statistical analysis  
– leading on data selections, proactively developing segmentation and targeting for online supporter communication.  
– establishing and maintaining close day to day working relationships with internal departments and working closely with the Procurement, Supporter Services and Finance teams, ensuring good practice in processing and recording is coupled with sound customer care techniques. To continually review and update third party contracts, policies and procedures to ensure that outsourced campaigns are competitively priced, compliant with industry regulations and managed in accordance with Cats Protection’s policies and expectations  

You should either hold a current / relevant Marketing and Data certification, or possess 5 years’ relevant technical experience. You will have experience of managing and developing new relationships with key suppliers/agencies, and have experience of successfully managing a budget. Line management experience with a track record of developing individuals is essential.  

You will need to be highly numerate and able to interpret and analyse complex data sets, and be able to influence key stakeholders with your excellent personal impact and influencing skills. Technically, we are looking for experience of managing a support function for a CRM system, Data segmentation and analysis, ideally Advanced CareNG CRM solution and Microsoft SQL Server Reporting Services. We are looking for someone who is an innovative/creative thinker and effective problem solver. You will also need to have your own transport and be prepared to travel / stay overnight occasionally.  

To reward you, we have a pay scheme which provides the opportunity to progress within your pay band, subject to satisfactory performance. We also offer a range of benefits which include a generous holiday entitlement, a competitive pension offering, a private medical scheme, and a death in service scheme.  

For more information and how to apply CLICK HERE

Cats Protection is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.  
Interviews: late April/early May  
Reference: CF202  

Data Selections & Reporting Officer at Cat’s Protection

Data Selections & Reporting Officer

cats protection_logotag_web_top

Contract: Permanent

Salary: £30,894

Location: Haywards Heath, Sussex (or home based)

Closing Date: 22nd April 2018

The successful candidate will:

  • Using Faststats make data selections  to deliver targeted and cost-effective communications
  • Using SQL Server Reporting Services, to develop, enhance & run regular KPI reports 
  • Using Transact SQL Server, perform queries for data sets, investigating, trouble shooting and offering solutions

To support the Data Manager in the development and application of analytical tools

experience required: 

  • A-levels or equivalent
  • Ability to use SQL and SSRS
  • Data Protection legislation
  • Experience with CRM 

Interviews will be held late April/early May.

For more information and how to apply CLICK HERE 

New opportunity for a Business Insight Analyst at Wateraid

Business Insight Analyst

Wateraid Logo

Contract: Permanent (full time but open to flexibility)

Salary: £33,000- £39,000

Location: Vauxhall, London

Closing Date: 29th April 2018


Question: How much more is 3% than 2%?

Answer: a) 1% b) 50%

If you’ve answered b) then this could be the job for you

As Business Insight Analyst at WaterAid you’ll use your expertise to provide insight that will inform decisions across the organisation. Your ability to query complex data using SQL server and your expertise at drawing the insight clearly to a variety of stakeholders will ensure key decisions within WaterAid are data driven.

To be successful, you’ll need

  • Experience of using SQL to build complex queries, with strong numeracy and analytical skills
  • Ability to pick out the real insight from analysis, and present data clearly to a variety of audiences
  • Proven capability of influencing higher level decision-makers with data and insight
  • Ability to manage multiple relationships and priorities with a variety of stakeholders

Experience of using a statistics tool and experience of using a BI tool such as Power BI would also be highly desirable. 

For more information and how to apply CLICK HERE

With a commitment to our vision, you’ll get inspiration from the change you help make happen. We appreciate and respect different people and ideas, allow the chance to grow and the space to be yourself at your best.

Excellent benefits include

  • 28 annual holiday days, plus bank holidays and additional leave purchase scheme
  • 3%, 4% or 5% pension contributions double-matched by WaterAid 
  • Agile/flexible working and family friendly policies

Applications will close end one minute before midnight on 29 April 2018. Interviews will take place week commencing 7 May 2018. 

Please note: We are unable to provide sponsorship for this post. In order to apply you must be able to demonstrate your eligibility to work in the UK

Supporter Insight Analyst role at The Children’s Society

Supporter Insight Analyst

TCS Logo

Contract: Permanent

Salary: £34,220

Location: London

Closing Date: 30th April 2018

The Children’s Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We’re there for children, every step of the way. 

This role sits in the new Supporter Experience team which will lead on the strategic development of all supporter experiences across the Supporter Impact & Income directorate. Your analysis and insight will help maximise the lifetime value of the entire supporter base, shape all supporter journeys, establish lifetime value goals and develop high level supporter contact strategies. The team will also lead on managing and co-ordinating business analysis, supporter innovation, insight, events and portfolio management.

Using your strong data analysis skills, you will produce robust insight that drives improved income generation, increased supporter engagement and develops actionable insights into our supporters.

We are currently looking for an experienced data or insight analyst to join our dynamic, ambitious team. 

A key part of this role will be your ability to understand the organisations Supporter Engagement strategy and provide the insights that the fundraising and marketing teams require to deliver an exceptional supporter experience, increase engagement across our key audiences, as well as getting internal audiences excited about data.

In order to be successful in this role, you must have demonstrable experience in: 

  • Power BI – Experience in managing dashboards and data visualisations using Microsoft Power BI
  • Analytics Software Packages – an excellent knowledge of at least one of SQL, SPSS / PSPP, FastStats, R
  • Modelling – knowledge of how to build and maintain data models including LTV, segmentation and propensity models
  • Project Management – the ability to understand the needs of non-data specialists and present complex information in a manner that is practical to supporter-facing teams

The Children’s Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children’s lives happier and safer. 

Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more. 

For more information and how to apply CLICK HERE

Great new opportunity for a Supporter Data Analyst at Clic Sargent

Supporter Data Analyst

Clic Sargent Logo

Contract: Permanent

Salary: £31,108

Location: Bristol

Closing Date: 26th April 2018

Today, 11 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

About the role:

The purpose of this role is to support the successful implementation of the One Team One Target strategy through driving and delivering data-driven decision making across the Income & Engagement directorate. The Supporter Data Analyst will be responsible for designing and conducting a full cycle of analysis. Furthermore, this role will support development and implementation of data, information and insight strategies by working collaboratively with teams and supporting our analysis needs to drive income and engagement.

About you:

The ideal candidate will have proven experience of deriving actionable insights from large data sets to optimise supporter journeys, improve supporter targeting and drive engagement strategies. You should be comfortable with designing, planning and delivering insight, working with a wide variety of analytical tools and producing analytical models.  A confident approach with the ability to manage several different projects, prioritise and influence stakeholders to shape and inform strategy across the charity is essential.

What we offer:

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

For more information and how to apply CLICK HERE

This post is subject to a Disclosure and Barring Service (DBS) check.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.