New contract opportunity at Mercy Corps Europe for a Fundraising Operations Manager

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Fundraising Operations Manager

Contract: 2-3 Months Fixed Term

Salary: Commensurate with experience

Location: Edinburgh

Closing Date: Sunday 29th July 2018

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps Europe (MCE) has grown rapidly both in terms of the volume of activity and its complexity. With offices in Edinburgh, London and Geneva, we now attract over £80m in income, and employ around 100 domestic and expatriate field team members. The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment. 

We are looking for an ambitious individual who can temporarily oversee and our well-established fundraising operations team and be responsible for:

  • High quality selections and analysis, and providing support for targeted mailings
  • Overseeing daily gift processing and acknowledgement
  • Having overall responsibility for database management ensuring integrity and compliance, updating processes as necessary.
  • Supporting the team when / where required to enhance and grow their role through efficiency gains and improving processes
  • Ensuring the team remain compliant with Fundraising Legislation and GDPR

The ideal candidate is an excellent verbal and written communicator with the ability to assimilate multiple sources of complex information and present them in a compelling manner, often working to tight deadlines.   A self-starter, able to deal with multiple priorities, the candidate will also have the ability to manage projects, work quickly but accurately, and develop strong relationships with colleagues. Team-working is highly valued as is a sense of humour.

The ideal candidate would also possess demonstrated experience with:

  • Minimum five years’ experience of managing a fundraising or similar CRM or relational database (with substantial volume of records and variety of interactions) for marketing, engagement and/or fundraising to input data, extract reports and conduct analysis. Experience of the Raiser’s Edge would be an advantage but is not essential
  • Comprehensive knowledge of, MS Excel, MS Access or other data manipulation packages.
  • Experience of managing and producing selection briefs, and running data segmentation and data selection for mailing, telemarketing and e-mail campaigns.
  • Experience of cleaning, manipulating and importing data to be used in mass market communications.
  • Solid experience of reporting on performance measures and the ability to interpret results and use this data to conduct direct marketing tests and learn from the outcomes.
  • Experience of providing training and support on a database
  • Detailed, practical knowledge and understanding of the Data Protection law.
  • Project management experience (desirable)
  • Experience of processing gifts and Gift Aid (desirable)

So if this sounds like you, we would love to hear from you! For more information and how to apply CLICK HERE

Please note that applicants must have the right to work in the UK to be eligible for this role.