The Blog

In case you missed it…

IoF_Conference_graphic_X_940x350If you weren’t able to catch QUANTIQ’S session at the Insight in Fundraising Conference in November; video footage of their session on how they are helping Non Profits of all types and sizes transform to create intelligent connected enterprises with Microsoft Dynamics technology QUANTIQ proprietary IP; is available to view here. Their presentation is also available to download.  

Anthony Nolan are looking for a Supporter Insight Manager

Supporter Insight ManagerSignature image

Contract: Permanent

Salary: £38,000 – £42,000

Location: Hampstead (will consider WFH)

Closing Date: 26th January 2020

JOB PROFILE

As a manager in the Supporter Operations Department, you will play a pivotal role in supporting the delivery of Anthony Nolan’s Engagement Strategy. You will lead and champion our goal to become even more data and insight driven in the way we engage with supporters. You will work closely with peers in the Supporter Operations Department and across the Engagement Division to ensure that we are using data and analysis to draw actionable insight that will inform future activities. In order to do so you will make use of best in class technologies, such as Alteryx and Tableau online. Your communication and negotiation skills will help to ensure that insights are taken forward and are shared across the organisation at all levels. With your extensive statistical modelling skills, the strategic insights you produce will help support Anthony Nolan’s ambitious goals to build deeper relationships with existing supporters and will help to identify opportunities to recruit new supporters. This role will work collaboratively with data and insight specialists across the organisation to maximise the strategic application of all our supporter data. Through detailed analysis of our audiences, you will establish a suite of metrics against which to measure the effectiveness of our supporter engagement activities and to quantify improvements delivered by the Supporter Operations Department. Drawing on your strong statistical analysis skills, you will lead on development of segmentation models to ensure supporters receive the best mix of communications that optimise their level of engagement across the many ways they might want to support. You will manage the submission of briefs for insight from teams across the organisation and be responsible for the production, delivery and communication of any associated work, where necessary working with the Supporter Data Analyst or external suppliers to achieve best in class reporting, analysis and insights to help shape the work of the charity. Flexible or part-time applicants would be considered provided they meet the other requirements of the role.

KEY RESPONSIBILITIES

These include but are not limited to:

  1. Leading on the production, communication and dissemination of strategic insights and recommendations to shape tactics and strategy which improve overall supporter engagement.
  1. Where necessary working with external suppliers to deliver, reporting, analysis and Insight across both quantitative and qualitative data.
  1. Lead on the development of measures that demonstrate progress against targets and strategic goals.
  1. Support relevant projects by inputting into their development ensuring the correct targets are set, that decisions are insight driven and support with reporting against outcomes.
  1. Use analytical methods to forecast future trends of Anthony Nolan activities, supporter volumes, communication opt-in/out consent, register recruitment, and income.
  1. Use analysis and insight to identify opportunities for growth and exploration of new activities and audiences
  1. Work closely with Supporter Experience and Innovation Function to support decision making around test activities.
  1. Collaboration, Management and Leadership
  2. Play a role in the leadership of the Supporter Operations Department.
  3. Monitor and manage the workload of the Insight Function ensuring Supporter Insight Manager visibility of progress against ongoing work with relevant key stakeholders
  1. Managing the work and output of the Supporter Data Analyst, providing them with support and development that will help them grow in their role to the benefit of Anthony Nolan.
  1. Ensure insights and outcomes are communicated effectively across the organisation with relevant key stakeholders.
  1. Maintain an understanding of the broader charity sector and external factors that will impact on the activities of Anthony Nolan.
  1. Maintain a record of reporting, analysis and insights work completed and the outcomes in order to support knowledge management and information retention.
  1. Represent Anthony Nolan at relevant external events in order to monitor external trends and activities and to build the profile of the charity.

For more information and how to apply CLICK HERE

UCL are looking for a Head of Supporter Systems and Data

Head of Supporter Systems & DataUCL logo -small use blk

Contract: Permanent

Salary: £44,674 – £52,701

Location: Bidborough House, London

Closing Date : 6th January 2020

UCL is London’s Global University. We do things differently here and we take the long view. We are not afraid to take risks. We remain focused on making a major contribution to the long term benefit of humanity. In September 2016 UCL launched ‘It’s All Academic’, our bold new global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions. At the end of November 2019 we are delighted to have raised more than £559m towards our target.

From fighting dementia to ensuring generations of students reach their full potential: It’s All Academic. UCL’s ideas and discoveries are shaping the future, improving lives and having a massive impact on London and the wider world. There has never been a more exciting time to join our Advancement office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

This is your chance to play a pivotal role in delivering our Campaign. As Head of Supporter Systems and Data you will power the office’s activities by leading a team that manage core systems and provide crucial data services used by almost all colleagues. You’ll manage and develop our suite of supporter systems (called MySupporters and built around Blackbaud CRM) and you’ll oversee our reporting, importing and selection functions. As a technical and function expert you’ll support major projects and generally be a champion for data driven decision making across the office.

Key Requirements

The ideal candidate will be an experienced CRM system manager, comfortable working both at the level of technical administration/development and strategic system oversight. They will have experience leading teams responsible for complex, data-related services and will have a strong understanding of fundraising, engagement and marketing within either an education or charity context. Experience of Blackbaud products, particularly CRM, would be a considerable advantage but a general aptitude for learning new systems quickly and comprehensively is a key requirement.

To find out more about the role click here, or please contact Gethin James – Head of Strategic CRM. 

For any queries about the application process, please contact Rachael Idowu, People Coordinator. Both can be reached by phone: +44 (0)20 3108 3804 or email: ovpa.recruitment@ucl.ac.uk

Great new opportunity for a Market Research Lead at Greenpeace

Market Research Lead 0.4FTE GREENPEACE

Contract: Freelance

Salary: £300 per day

Location: Islington, London

Closing Date: 9am Monday 13th Jan 2020

The Market Research Lead will be the first point of contact for market research-related queries within Greenpeace UK. The role holder will primarily use their skills and experience gained from a career in market research, whether client or agency side, to leverage benefits through the most effective use of existing internal resources and relationships with agencies. They will be involved at all stages of the market research life cycle, from planning and briefing through the carrying out of the research itself through to maximising its value through ensuring adoption throughout the organisation and archiving to enable future discovery and use. They will also be responsible for recommending the right research methodologies to meet specific needs.

The Market Research Lead will coordinate between two primary groups involved in market research: campaign teams who will be requesting research; and market research agencies, who will frequently be delivering it. Each campaign also has a senior Fundraising lead who will be especially concerned with understanding how our potential and current supporters will best engage. This role will work effectively in translating campaign needs to agencies, ensuring that the approaches taken during market research meet these needs, and making sure that any outputs produced are of optimal relevance and value to campaign teams. This role will ensure that any research gives clear, actionable recommendations and helps teams to comprehend and apply the findings. On some occasions this role will either carry out or assist in the generation of market research, using skills and experience from both quantitative and qualitative research. 

The Market Research Lead will also manage the Knowledge Hub, a repository of relevant research carried out either within Greenpeace or externally. The role will ensure that reports are archived and easily searchable, that the Hub is queried when new requests come in and past research shared accordingly and not duplicated, and that valuable external research is identified, collated, and shared. The role will also help to feed into organisational strategy, commissioning relevant research and shaping documentation accordingly.

Main areas of responsibility:

Coordinating with campaign and project teams

  • Drawing out the essence of what teams need, which questions they need answered, and how any research will be used to drive campaign and project outputs.
  • Supporting teams to identify target audiences including specialist audiences such as MPs, corporate leaders or scientists.
  • Advising teams on what is realistic and achievable from market research, which approaches they could consider, and the relative benefits and costs of each.
  • Working out which resources and approaches to engage to best meet these needs.
  • Turning their needs into scoping and briefing documents for market research agencies or internal resources.
  • Ensuring that any research gives clear, actionable recommendations and helping teams to comprehend and apply the findings.

Coordinating with market research agencies

  • Collaborating with agencies to agree the optimal approach to requests, taking into account time considerations, resources, and needs.
  • Briefing and planning in work, and ensuring timely delivery of high quality outputs.
  • Ensuring that work is effectively debriefed and is as relevant and actionable as possible for requesting teams.

Building and maintaining the Knowledge Hub

  • Checking for existing research, collating and summarising key information, presenting it to interested teams, and ensuring that research is not duplicated.
  • Archiving completed work in an accessible and searchable format.
  • Tracking down and storing useful external research that may have ongoing benefit to Greenpeace.

Using and sharing market research knowledge

  • Where resources allow, carrying out market research directly, both quantitative and qualitative, for internal clients. 
  • Sharing useful market research techniques, upskilling the organisation.
  • Working with the Creative Facilitators Network to further improve market research skills and maximise the usefulness of qualitative research carried out by them. 

Contributing to organisational strategy

  • Commissioning research to feed into organisational strategy reviews and shaping outputs based on this research.
  • Ensuring that our ongoing market research provision continues to achieve our strategic aims.
  • Implementing and analysing the annual supporter survey, and ensuring that actionable findings from this are shared widely and acted upon in supporter communications. 
  • Sharing, and maximising the utility of, results from surveys of the general public’s beliefs and attitudes, for example the Charity Awareness Monitor.  

Person Specification

Experience:

  • Experience of working with diverse, cross-functional teams / clients to draw out needs, constraints, and context for briefing and scoping requests.
  • Experience of writing high quality briefing and scoping documents, requests for proposals / invitations to tender / proposals etc.
  • Experience working with or for market research agencies, ideally with knowledge of both qualitative and quantitative approaches. 
  • Experience in carrying out complex quantitative and qualitative research with a wide range of audiences (both public and specialist audiences)
  • Experience in managing multiple concurrent market research projects to deadlines and to expected standards of quality and relevance. 
  • Experience in delivering research that helps to shape organisational strategies. 
  • Experience in collating and managing archives of research materials would be desirable.
  • Experience working in a campaigning or activism context would be desirable.

Skills:

  • Ability to explain market research techniques and outputs to a range of audiences, including those relatively inexperienced in the area.
  • Ability to influence a variety of stakeholders with respect to decisions around market research, without having direct authority over them.
  • Ability to publicise and build interest and excitement around research work, ensuring that the wider organisation is aware of and will use those outputs. 
  • Strong communication and presentation skills.

Personal

  • High degree of initiative and ability to work unsupervised
  • Ability to plan, organise & prioritise own workload
  • Excellent communicator, with a collaborative mindset and communications style
  • Support for, and belief in, the aims of Greenpeace

Please email CV and a brief (max 500 word) covering letter to rob.mitchell@greenpeace.org

Insight in Fundraising Conference – News!

IoF_Conference_graphic_X_940x350

 

Tickets for the 10th Insight in Fundraising Conference have now sold out! However, all is not lost, presentations from the event will be available to download following the event…

Plan International are looking for a Database Marketing Officer

Database Marketing Officerplan-international-logo

Contract: Permanent

Salary: £36,637

Location: London

Closing Date: 9am, 18th November 2019

Plan International UK is a global children’s charity. We work to give every child the same chance in life.

This newly available position is an excellent opportunity to improve your knowledge of how data is used in a complex fundraising environment. Working closely with the marketing teams, you will also be able to hone your skills in communicating effectively with business users.

The main purpose of this role is to deliver high quality supporter data selections for Public Engagement activities and to ensure data is accurately imported into the supporter database (currently CARE).

The responsibilities of this role include:

  • Using SQL to deliver targeted data selections for fundraising campaigns and other marketing projects
  • Importing data from external sources into CARE
  • Improving data quality on the database by running queries and reports to identify where data is not accurate or in the right format
  • Helping to support the design and documentation of new procedures in order to achieve greater efficiency in our use of the database
  • Carry out organisation-wide requests relating to database marketing

As well as the essential technical skills needed in this role, it is equally important that you are able to adapt the way you communicate with non-technical stakeholders, making information accessible and meaningful.

Plan International UK is committed to being an inclusive employer and we welcome applications from a diverse range of candidates. We are open to discussing the possibility of slightly reduced hours for this role (28 hours a week minimum) and can offer some flexibility around start and finish times.

For further information and how to apply CLICK HERE

Great opportunity for a Supporter Insight Analyst at the Children’s Society

Supporter Insight AnalystThe Children's Society - Key line logo - on white

Contract: Permanent

Salary: £36,908-£41,008

Location: London, Old Street

Closing Date: 11th November 2019

Our new Supporter Engagement approach is moving us quickly from short-term product led fundraising to long term relationship building with our supporters. At the heart of this new approach are insight, innovation and relationship building. This role will sit in the new Supporter Experience team which will lead on the strategic development of all supporter experiences across the Supporter Impact & Income directorate. Your analysis and insight will help maximise the lifetime value of the entire supporter base, shape all supporter journeys, establish lifetime value goals and develop high level supporter contact strategies.

The team will also lead on managing and coordinating business analysis, supporter innovation, insight, events and portfolio management. Using your strong data analysis skills, you will produce robust insight that drives improved income generation, increased supporter engagement and develops actionable insights into our supporters. Using your strong verbal and written communication skills, you will demonstrate to others how insights can be best used and champion evidence based decision making and action.

For the full job description and how to apply, CLICK HERE

Great opportunity for Marketing CRM and Data Delivery Analyst

Marketing CRM and Data Delivery AnalystA4_corporate_logo_horizontal_RGB_web

Contract: Permanent

Salary: £31,000 – £38,000 (inc London weighting)

Location: London

Closing Date: 20th October 2019

Could you develop marketing data selections to help us communicate the great work we do?

We are looking for a Marketing CRM and Data Delivery Analyst to sit within the Marketing CRM and Data Delivery team. In this role, you will be involved in developing and managing hundreds of campaign data selections per year, as well as supporting testing and ensuring documentation of campaign selections is accurate and up-to-date. Working alongside the wider Fundraising and Supporter Engagement directorate, you will ensure we communicate appropriately and effectively to our supporters about the work of the British Red Cross and the value of their contributions. Making a difference, one penny at a time.

The role of Marketing CRM and Data Delivery Analyst sits within the Marketing CRM and Data Delivery team; this is a sub team of the Business Intelligence and Analytics team. Our fundraising teams find ways to connect with our supporters. By shaping and adapting innovative fundraising strategies, we can help the British Red Cross grow in an ever changing, fast-paced world, and meet our ambitious plans for the future. We’re a diverse team who never forgets that every penny raised could go to saving the life of someone in crisis.

This role might be for you if:

You’ve got proven experience using a marketing automation tool (e.g. SAS Customer Intelligence, Unica, FastStats, Salesforce Marketing Cloud)

You can design and deliver – you’ve been involved in the implementation of marketing data selections and ensuring quality and compliance to agreed business rules

You’re a great communicator – you’re comfortable liaising with internal stakeholders as well as external agencies to achieve objectives.

You’re organised – you’re excited by working in a reactive team, being able to manage different tasks with multiple moving parts.

For more information and how to apply CLICK HERE

Closing date for applications is (23:59), Sunday 20th October 2019.

We offer multiple staff benefits, these include:

36 days holiday (including Bank Holidays)

Option to buy an extra 5 days annual leave

Up to 6% contributory pension

Flexible working policy

A little bit more about us:

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we’re looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion or belief, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be yourself at work, and feel you’re in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in – British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

Great job at a world-class University

Database & Reporting AnalystUCL logo -small use blk

Contract: Permanent

Salary: £35,965 – £43,470 per annum

Location: London, WC1H 9BT

Closing Date: Wednesday 16th October 2019

This is your chance to play a pivotal role in delivering our Campaign. As Database and Reporting Analyst you will help us put our systems and data to best possible use as we work towards our target by:

  • Creating dynamic, engaging reports that drive operational and strategic decisions
  • Completing complex imports and delivering segmented selections for communications
  • Becoming a champion for our CRM suite, providing excellent support to colleagues across the office as well as troubleshooting system issues.

Duties and Responsibilities

UCL is London’s Global University with ideas and discoveries that are shaping the future, improving lives and having a massive global impact. In September 2016 UCL launched ‘It’s All Academic’, our bold new global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions. At the end of August 2019 we are delighted to have raised more than £525m towards our target.

There has never been a more exciting time to join our Advancement office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

This is your chance to play a pivotal role in delivering our Campaign. As Database and Reporting Analyst you will help us put our systems and data to best possible use as we work towards our target by:

  • Creating dynamic, engaging reports that drive operational and strategic decisions
  • Completing complex imports and delivering segmented selections for communications
  • Becoming a champion for our CRM suite, providing excellent support to colleagues across the office as well as troubleshooting system issues
  • Driving improvement of our systems and processes through a variety of data related projects.

Key requirements

The ideal candidate will have a strong technical aptitude for all things data related. You will be comfortable working with large data sets, most likely using software and technology beyond Excel (relational databases, SQL/Oracle, Power BI, Tableau etc). Experience of working with large CRMs in a marketing/fundraising context and use of BI reporting tools is highly desirable but there is scope for training a candidate with strong, core data skills and the ability to learn new systems and tools quickly. 

Further Details

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. We also value mutual respect and collaboration, and have a strong customer-service ethic.  Expectations are high and we work hard, but therewards are huge.

UCL is an outstanding place to work. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. Working with some of the greatest intellects in the world, you will also be entitled to a generous pension scheme and holiday allowance.

For full information about the role, UCLs fantastic benefits and details of how to apply click here

Diabetes UK are looking for an Insight Analyst…

Insight AnalystDiabetesUK_NewLogo

Contract: Permanent

Salary: £30,540 – £35,000

Location: Flexible

Closing Date: 20th October 2019

We are looking for an Insight Analyst to work at Diabetes UK. This key role in the Engagement and Fundraising Directorate has a significant impact on the work we do and how we engage with supporters and customers. This role will ensure that we fully use insight and analysis by sharing insight in different ways, from dashboards and visualisations through to written reports and oral presentations.

This is an exciting time at Diabetes UK, as we work to develop our 2020-25 strategy. We know that becoming a more pro-active, data-driven organisation is key to achieving our ambitions and this role will play a key part of helping us drive the change we want to see. This role would suit someone who is passionate about the role data and insight can play in driving improvement, who embraces and champions change, and who can balance reactive demands with work towards a long term vision.  

The ideal candidate will have a strong understanding of data and experience in providing high quality insight and analysis to a variety of teams.

For more information and how to apply CLICK HERE