The Blog

LSE is looking for a Head of Systems and Data

Head of Systems & Datalse-logo

Contract: 2 year fixed 

Salary: £54,356 to £62,939 pa inclusive with potential to progress to £69,744 pa inclusive of London allowance

Location: London, WC2B

Closing date: 18th September 2019

Can you help us to implement Salesforce for our fundraising and global engagement programme whilst also managing a programme of business-as-usual support?

The London School of Economics and Political Science (LSE) is one of the most prestigious institutions of higher learning and research in the world, Founded in 1895, LSE counts 18 Nobel prize winners among its alumni and staff.

Join us as we enter an exciting period for philanthropy and global engagement. We have a dynamic and high-profile Director, Dame Minouche Shafik; a new strategy, LSE 2030, to provide direction for our engagement efforts; an ambitious campaign in the planning stages; and a growing, talented team.

We are looking for an experienced CRM professional to manage the systems and data which underpin our ambitious fundraising and engagement plans. The role will also be responsible for leading a Salesforce implementation as part of a campus-wide CRM project, developing a strategy for systems and data for our forthcoming campaign, leading on GDPR compliance, and for delivering a high-level of support to our users.

You will have experience of a similar role, ideally in a university or charity context and will have been involved in a CRM implementation project before. You will have experience of programme management and business analysis as well as providing excellent support to users. You will also have a good working knowledge of data protection legislation as it relates to fundraising and marketing.

In return we offer an occupational pension, generous annual leave, training and development opportunities and a fun and engaging working environment.

For further information and how to apply CLICK HERE

Insight in Fundraising Conference tickets available now!

Insight in Fundraising logo_Eventbrite

You can now reserve your place at the Insight in Fundraising 10th Anniversary Conference by clicking this link. Don’t forget that you can also take advantage of our 3 tickets for the price of 2 offer by entering the code 3for2 at the checkout!

The Children’s Society are looking for a Senior Insight Analyst…

Senior Insight AnalystThe Children's Society - Key line logo - on white

Contract: Permanent

Salary: £39,590 – £42,450

Location: Old Street, London

Closing Date: 23rd September 2019

Working in collaboration with all functions across the organisation, this person will build new and maintain existing models that generate robust insight to drive supporter engagement across our three main areas of focus – time, money and voice. This person will bring BI and quantitative modelling skills to develop data reports and models that draw upon internal and external data to enable a supporter-led approach to marketing, volunteering, fundraising and campaigning. The role will contribute to the upskilling of staff across the organisation by designing and delivering bespoke training courses in analytics and Power BI. The position holder is central to the success of The Children’s Societies innovative Supporter Plan, strengthening its supporter insight function and playing a key role in informing future direction and recruitment.

Key Activities:

1)   Building sustainable reports and models that inform income generation

Responsibilities include:

  • Ensuring robust support insight drives the Supporter Plan, and the strategic communication plan.
  • Building and maintaining a suite of Power BI reports used for decision-making at all levels of the organisation
  • Building logistic regression-based Lifetime Value models of our key supporter audiences
  • Building, maintaining and improving existing propensity models of our key supporter audiences
  • Building reports that generate data required for the Supporter Impact & Income monthly performance report
  • Building activity and income reports that evaluate supporter-facing activities
  • Key audience profiling, including developing reports that track supporter journey’s
  • Applying insight to ensure the accuracy of our organisational reforecasting tool FORT
  • Upskilling staff to run reports, analyse data to learn and action findings. This includes running core training sessions to build expertise in using software and sustaining models, and facilitating data-driven reviews of key fundraising campaigns

2)   Co-ordinating supporter insight initiatives 

Responsibilities include:

  • Co-ordinating insight expertise and knowledge that exists within other teams, including:
    • Supporter Services
    • Data Services Officers (Marketing, Communications, and Insight)
    • Supporter Services
  • Leading on the reporting and analysis work strand of a project embedding a new supporter segmentation
  • Leading on the insight requirements architecture for the transition to our new e-CRM
  • Managing and delivering a suite of training based on analytics, excel, Power BI and database management

3)   Commissioning external qualitative insight research

Responsibilities include:

  • Effectively utilising a qualitative insight research budget to complement knowledge gained through quantitative modelling, including attitudinal research
  • Managing externally commissioned work to ensure that it is completed to a high standard and on time
  • Ensuring, where applicable, that key analysis projects are informed by both quantitative and qualitative research

4)   Establishing the organisation’s reputation in the sector around supporter insight

Responsibilities include:

  • Present at external conferences
  • Represent the organisation on sector groups
  • Actively develop external partnerships that support the function to deliver on its aims, including seeking potential income streams and pro bono resources
  • Proactively support and collaborate with the Evidence & Impact Director and the other two teams within the Evidence & Impact function – Performance & Analysis, and Evidence & Evaluation

For the full job description and how to apply, CLICK HERE

Autumn 2019 Training Courses Announced

Insight in Fundraising logo_EventbriteWe are delighted to announce the first of our Autumn 2019 Training Schedule – check out the details here and keep an eye out for further announcements!

 

Great role for a Communications Planning and Analysis Lead at Greenpeace

Communications Planning and Analysis LeadGREENPEACE

Contract: Up  to 12 Month fixed term

Salary: £38,424 to £44,664

Location: Islington, London

Closing Date: 9am Wednesday 28th August 2019

Are you an experienced and creative communications or marketing professional, looking for a new challenge within a world-famous environmental organisation?

 

Here at Greenpeace, we are looking for a Communications Planning and Analysis Lead

to play an integral part in engaging our 1 million+ base of active supporters.

 

Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enables us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

 

About this opportunity:

 

The role consists of three key elements: communications planning, the building of high quality supporter journeys, and testing and analysis of our supporter engagement. You will ensure that our supporters receive the right message, at the right time, and in the right format, in relation to where our supporters are in their ‘journey’ with Greenpeace, and in line with our organisational, audience, and channel strategies. 

 

You will work with colleagues to oversee a cross organisational view of supporter communications across our campaigning, volunteering and fundraising activities, facilitating the planning process to ensure that supporters receive the right volume of content according to their preferences and organisational needs. You will play a pivotal role in integrating communication and engagement plans between key departments, particularly fundraising and digital mobilisation. 

 

You will help us become more supporter focused by testing segmentation approaches and working across teams to plan, implement and evaluate multi-channel journeys for priority audiences to deliver cross-organisational objectives. You will carry out analysis of supporter behaviour, producing recommendations to teams producing communications to increase their impact and relevance. You will also lead the communications testing process, ensuring that ongoing improvements to supporter communications occur as a result. 

 

Requirements

You will have strong experience around communications planning, with a particular focus on email and social marketing. You will be able to implement organisational strategy around communications, ensuring that both individual communications and the overall balance of supporter engagement aligns with our Email and Social Strategies. You will be experienced in designing, testing and implementing supporter journeys, with an awareness and understanding of industry research and best practices for this area.

 

Since different teams and departments are involved in the process of generating and sending content, you will be adept at influencing and collaborating with cross departmental teams and able to get on with a wide variety of internal stakeholders and to effectively manage these relationships through strong communication skills. Previous experience of fundraising or direct marketing campaigns would be an advantage.

 

You will also be comfortable producing a wide range of analysis, including on communications and audience profiling and user segmentation, and experienced in carrying out systematic testing and optimisation on communications. You will need to use your strong communications skills to ensure full understanding of colleagues’ needs through a requirements gathering and briefing process, getting ‘under the skin’ of requests to find out what teams really need and can make happen, and presenting findings back in an engaging and inspiring manner.

For more information and how to apply CLICK HERE:

The Children’s Trust is looking for a Data & Insight Manager

Data & Insight ManagerChildren's Trust Logo

Contract: Permanent

Salary: £38,000 – £40,000 

Location: Tadworth, Surrey

Closing Date: 21st July 2019

An exciting opportunity has arisen for the new role of Data & Insight Manager to join our Fundraising and Marketing teams, which will transform the way The Children’s Trust uses data to drive decisions. 

You will be integral to increasing our understanding of our supporters, as well as ensuring that any information they share with us is kept safe.  Your insight will influence everything we do. With responsibility for our new CRM (thankQ) your previous experience in managing CRM and data analysis, will mean you are fully competent using reporting tools to manage effective data selections and segmentation.  You will be aware of data management Best Practice, including ensuring data compliance, and will have experience in processes and routines that mean the highest data quality is achieved.  

As a team player, you will have the ability to consult and positively engage with key stakeholders across the organisation.

For more information and how to apply CLICK HERE

If you would like to discuss the role please contact Pierre Fernandes, Head of Supporter Marketing, on 01737 365 000 Ext. 8000 or email: pfernandes@thechildrenstrust.org.uk

PLEASE NOTE: The Children’s Trust Application Form MUST be completed and submitted, in order for your application to be considered.  As part of the shortlisting process, gaps in employment will be examined and will be further explored during the interview process. 

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. 

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton and Epsom.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: free on-site parking; subsidised cafeteria; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an environment that is as unusual in its beautiful historic nature, as it is unique in its state-of-the-art facilities.

The Children’s Trust is fully committed to protecting children and young people.  All posts at The Children’s Trust are subject to an enhanced DBS check.  If you are applying to The Children’s Trust, and are already registered with the DBS update service, this will speed up the recruitment process significantly.  We are an equal opportunities employer, and welcome applications from all suitably qualified candidates, regardless of their race, sex, disabilities, religion/beliefs, sexual orientation, or age.