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	<title>IOF INSIGHT SIG &#187; data protection</title>
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		<title>Evolution of the Supporter Journey at Age Concern and Help the Aged</title>
		<link>http://insightsig.org/2009/11/evolution-of-the-supporter-journey-at-age-concern-and-help-the-aged/</link>
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		<pubDate>Tue, 17 Nov 2009 12:00:41 +0000</pubDate>
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				<category><![CDATA[Classic]]></category>
		<category><![CDATA[Events]]></category>
		<category><![CDATA[age concern]]></category>
		<category><![CDATA[analysis]]></category>
		<category><![CDATA[cross-sell]]></category>
		<category><![CDATA[data enhancement]]></category>
		<category><![CDATA[data protection]]></category>
		<category><![CDATA[database]]></category>
		<category><![CDATA[help the aged]]></category>
		<category><![CDATA[supporter journey]]></category>

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		<description><![CDATA[Insight 2009 Plenary: Supporter Journey By Michelle De Souza, Age Concern/Help the Aged Can you hold seemingly incompatible data sets of those who have given you a donation, purchased a financial product or benefited from a charitable service in the database and successfully identify synergies and capitalise on them? Having demonstrated over the last 4 [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://insightsig.org/wp-content/uploads/2009/11/michelle-conf09.png"><img class="alignright size-full wp-image-281" title="Plenary by Michelle de Souza at Insight 2009" src="http://insightsig.org/wp-content/uploads/2009/11/michelle-conf09.png" alt="Plenary by Michelle de Souza at Insight 2009" width="134" height="100" /></a></p>
<p><a href="http://www.insightsig.org/downloads/presentations/2009/11/5novconf/evolution-customer-journey.pdf">Insight 2009 Plenary: Supporter Journey</a></p>
<p>By Michelle De Souza, Age Concern/Help the Aged</p>
<p>Can you hold seemingly incompatible data sets of those who have given you a donation, purchased a financial product or benefited from a charitable service in the database and successfully identify synergies and capitalise on them? Having demonstrated over the last 4 years that it is possible, this session discusses how the newly merged charity, Age Concern and Help the Aged, will take this strategy forward.</p>
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